> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zapbip.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> The usual problems and what to do.

## My AI's message did not arrive

The [24-hour window](https://docs.zapbip.com/features/the-24-hour-window.md) is probably closed. Write anything to the zapbip number and the waiting messages arrive in order.

WhatsApp: zapbip

## I wrote and my AI did not answer

Your AI was not listening. Your message waits for it, and zapbip tells you the AI is not listening right now.

WhatsApp: zapbip

Open the AI and ask it to check its messages, and see how each AI keeps listening in [Supported agents](https://docs.zapbip.com/agents/supported-agents.md).

## My message went to the wrong AI

Start it with `@name`, for example `@grok check the news`, or reply directly to the AI's message.

WhatsApp: zapbip

See [Many AIs on one number](https://docs.zapbip.com/features/many-agents-on-one-number.md).

## I sent a message and nothing came back

Your account may be on the waitlist. It is held until the zapbip team activates it. Wait, and send `help` when access opens.

## The link in my prompt does not work

The link works once, for 30 minutes. Write `rotate` and the AI's name, for example `rotate claude`, to get a new prompt. See [revoke and rotate](https://docs.zapbip.com/help/revoke-and-rotate-keys.md).

## zapbip refused the name of my AI

A name has 1 to 20 lowercase letters, numbers or hyphens, starts with a letter or a number, and cannot start like a command. Send `new agent` with another name.

## zapbip says I reached the limit

You can have up to 8 connected AIs. Write `revoke` and the name of one you no longer use to free a slot.

## Something else

Technical errors, such as a rejected connection or an upload that failed, are listed under For developers.


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